The words “can’t” and “won’t” can help you determine if you are dealing with a performance problem or a conduct issue. For example, if an employee makes frequent errors but is trying to do the job (“can’t”), it is likely that they’re having performance issues. An example of a conduct problem is when an employee flatly refuses to complete assigned work or follow company policy (“won’t”).

Conduct Issues

  • Intoxication at work
  • Insubordination
  • Horseplay or fighting
  • Smoking in the workplace
  • Gambling on company premises
  • Failure to use safety devices
  • Failure to report injuries
  • Carelessness
  • Sleeping on the job
  • Possession of drugs or alcohol
  • Possession of firearms or other weapons
  • Harassment, discrimination or retaliation
  • Violation of company policy
  • Violence or threats of violence

Work Performance

  • Not completing work assignments
  • Poor quality product or service
  • Insufficient productivity or failing to meet organization standards

Dishonesty and Related Problems

  • Theft
  • Falsifying an employment application
  • Willfully damaging company or co-workers’ property
  • Falsifying time records (either employee’s own or those of another employee)
  • Falsifying business records